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  • Service Management in IT Industry
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  • Course data
    General
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    Syllabus
    Syllabus
    LO 01: Understand Terminology and Concepts of ITSM
    Essential Reading with Practice Test | Session 01
    Handout | Session 01
    Case Study | Session 01
    Discussion Forum | Session 01
    Practice Test | Session 01
    LO 02: Discuss the functions, roles and processes for each of the phases of the ITIL Service Lifecycle
    Essential Reading with Practice Test | Session 02
    Handout | Session 02
    Case Study | Session 02
    Discussion Forum | Session 02
    Practice Test | Session 02
    LO 03: Apply a service-oriented approach to business systems design & operations
    Essential Reading with Practice Test | Session 03
    Handout | Session 03
    Case Study | Session 03
    Discussion Forum | Session 03
    Practice Test | Session 03
    LO 04: Critique the Concept of IT Service Management (ITSM)
    Essential Reading with Practice Test | Session 04
    Handout | Session 04
    Case Study | Session 04
    Discussion Forum | Session 04
    Practice Test | Session 04
    Reference Material
    Service Management ITIL4 Foundation (Shashank Srivastava)
    Incident, Change & Problem Management
    Assignment
    Service Management in IT Industry Assignment
    Live Session Recordings
    Session Recording | 16th May
    Session Recording | 17th May
    Session Recording | 23rd May
    Session Recording | 24th May
    Session Recording | 31st May
    Session Recording | 1st June
    Session Recording | 13th June
    Session Recording | 14th June
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  • All categories
  • General Programs
BIG Academy (KSA)
Post Graduate Diploma (Computing)
  • Additional Practical Modules
  • Core
  • TVTC
  • Specialization
Post Graduate Diploma (Management)
  • Core
  • TVTC
  • EUCLEA Pathway Progression
  • PGDSLRM
Diploma in Computing
  • TVTC
  • ATHE
Diploma in Business Administration
  • TVTC
  • ATHE
  • Foundation
BIG Academy (EUCLEA)
  • Executive MBA (Online)
MSc (Online)
  • Artificial Intelligence
  • Networking
  • Software Engineering
  • Application Development
  • Data Analytics
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    Course info

    Service Management in IT Industry


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