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Service Management in IT
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LO 01: Understand Terminology and Concepts of ITSM
Essential Reading with Practice Test | Session 01
Lecture Video | Session 01
Handout | Session 01
Additional Slides used by the faculty
Case Study | Session 01
Discussion Forum | Session 01
Graded Test | Session 01
LO 02: Discuss the functions, roles and processes for each of the phases of the ITIL Service Lifecycle
Essential Reading with Practice Test | Session 02
Lecture Video | Session 02
Handout | Session 02
Case Study | Session 02
Discussion Forum | Session 02
Additional Handout
Graded Test | Session 02
LO 03: Apply a service-oriented approach to business systems design & operations
Essential Reading with Practice Test | Session 03
Lecture Video | Session 03
Handout | Session 03
Case Study | Session 03
Discussion Forum | Session 03
Graded Test | Session 03
LO 04: Critique the Concept of IT Service Management (ITSM)
Essential Reading with Practice Test | Session 04
Lecture Video | Session 04
Handout | Session 04
Case Study | Session 04
Discussion Forum | Session 04
Graded Test | Session 04
End-term Exam- SMIT
End-term Exam
Archived Class Sessions for Additional Learning
Archived Recorded Video 1
Archived Recorded Video 2
Archived Recorded Video 3
Class recording - 16th May 2025
Class recording - 17th May 2025
Live class recording - 23rd May 2025
Live Class Recording (24th May, 2025)
Live Class Recording (31st May, 2025)
Live Class Recording (1st June, 2025)
Live Class Recording (13th June, 2025)
Live Class Recording (14th June, 2025)
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All categories
General Programs
BIG Academy (KSA)
Associate Diploma in Computing
Additional Practical Modules
EUCLEA Business School
TVTC
UOB
Associate Diploma in Business
ATHE
TVTC
EUCLEA Business School
Diploma in Computing
TVTC
ATHE
Diploma in Business Administration
TVTC
ATHE
Foundation
BIG Academy (EUCLEA)
Executive MBA (Online)
MSc (Online)
Artificial Intelligence
Networking
Software Engineering
Application Development
Data Analytics
M. Phil
BIG Academy (RRU)
Strategic Leadership
Financial Acumen
Market Dynamics & Operational Excellence
Responsible Management
Personal Leadership Pathway
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Course info
Service Management in IT
Teacher:
Jyothi Sharma
